Accelerating community support for my mum living at home with cancer
"I completed the online form at 10pm on a Sunday. The form was straightforward, without having to go into too much clinical detail. By 8am the next morning, I received a call back from a Palliative Care Connect Navigator. From the start, I felt supported. After our phone conversation, he emailed everything we discussed, explained in writing what he was going to do and provided useful links. Within 24 hours, my mum had bed sheets delivered, and a community nurse scheduled to visit us. The nurse has since visited three times. Before this, Mum hadn’t left the house for 10 days, and now, we're working on finding the right pain medication. The Navigator’s compassion and knowledge were clear, making a difficult situation more manageable. He even followed up with the service, and fortunately, the same nurse returned, which was comforting. The service is truly amazing."